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Return Policy

Important Return Information

Teso Life is committed to provide our customers with a peace of mind when purchasing from us. Most items shipped from tesolife.com can be returned within 30 days of receipt of shipment. Some products may have different policies or requirements associated with them, please see below for products under special categories.

If your product falls under the below special categories, additional terms may apply:

  • * Food, Drinks, and Consumables
  • * Beauty, Cosmetics, and Skin Care
  • * Home Appliances and Electronics
  • * Maternal, Nursing, Baby Items, Toys,

Received product with issues?

If you receive products that is defective, damaged, expired, or have quality issue, you may request to return the product within the allowed return period. Tesolife.com process your request within 1-3 business days.

  • * If the item is in stock, you have the option for a refund or a replacement.
  • * If the items are out of stock, we will process a refund for you.

Can I return anything I want?

Although Teso Life has a 30 days return policy on most of our products, items with following conditions are not eligible for return:

  • * Due to the safety of our customers, consumable product such as food, snacks, dry goods, health supplements, fresh produce, and prepared goods are not eligible for return.
  • * Products that are misuse, damaged, modified, or is in unsellable condition due to customer tampering.
  • * Products that are missing parts, missing or altered labels, missing or altered serial number.
  • * Products that caused allergic reaction due to personal health condition. If you are not familiar with the product, we recommend checking the ingredients of the product or consult with certified medical physicians prior to consuming or using the product.
  • * Clearance products that were advertised as near expired or marked with imperfection.
  • * In order to protect our customers, products that could cause personal hygiene concerns such as undergarments and adult products are not eligible for return.

Who pays for return shipping?

If you are returning the product due to the following reasons, we will send you a free return shipping label:

  • * Product was damaged during shipping
  • * We sent you the wrong item
  • * Product is expired upon delivery
  • * Product is defective or have quality issue.

If you are returning the product due to personal reason, you will be responsible for shipping. Reasons such as:

  • * Purchased wrong item, wrong size, wrong color, etc.
  • * Purchased too many, or no longer need it
  • * Unable to use the product due to allergic reaction. (Eligible products only)
  • * Don’t like the product, buyer’s remorse, etc.


Return Instructions:

  1. All returns must have an RMA number. Please email our customer service team at Teso Life.com to request an RMA (Return Merchandize Authorization) number. Please be sure to provide us with your order number, picture of the product (If requested), quantity, and the reason for the return.
    • * If returning for personal reason, the item must be in new and unopened condition in order to qualify for return, and the customer will be responsible for the shipping cost to return the item. Opened or product no longer in “New” condition, may result in a 15% restocking fee or more, or refusal of return service at Teso Life’s sole discretion. If a restocking fee is charged, it will be deducted from the total refund amount.
    • * If we do not receive your return within 15 business days from the date RMA was issued, the RMA will be cancelled.
    • * Please make sure that all contents of your product including, the item itself, all accessories, all packaging materials, all instruction manuals and documentations, and any free gift if it was part of the combo. Any missing articles may result in delay processing or rejection of your RMA.
    • Once we’ve received your returns, it may take up to 3-5 business days for us to inspect and process your RMA. Your refund will be issued upon completion of inspection of your return, and the fund will be issue back to the original form of payment that the order was placed. If you used Teso Life Gift Cards or redeemed Teso Life Reward Points, those balance will be refunded first then the original payment method. Please note that it may take your bank up to 3-5 business days to process your refund from the date that it was issued by Teso Life.

    IMPORTANT DISCLAIMERS:

    • * If you have any question or concern regarding the authenticity of the product you received, please contact Teso Life Customer Service. We may ask for written proof from the manufacturer or authorized distributor if they determine the product is not authentic.
    • * If you experienced discomfort or have any medical issues, please stop using or consuming the product and seek medical attention immediately. Written proof from a certified physician is required if you believe there is quality issue with the product that caused it.
    • * Teso Life is not liable for any issue with consumable products that are improperly stored.
    • * All product pictures are for reference only. Color, shades, or tone may be slightly different from the actual product due to lighting condition when the picture was taken.

    Special categories
    Food/Beverage/Consumable Product Return Policy (Teso Life)
    Category: Food, Beverages, Snacks, Dry Goods 

    Return Period:

    Within 7 days of receipt of shipment.

    Return Qualification:

    Upon receiving your product, if the product is damaged, or have quality issue, you may request a return within the return period.
    Return Instructions:

    1. All returns must have an RMA number. Please email our customer service team at Teso Life.com to request an RMA (Return Merchandize Authorization) number. Please be sure to provide us with your order number, picture of the product (If requested), quantity, and the reason for the return.
    2. Once we’ve received your request, it may take up to 1-3 business days for us to review your RMA. Refunds will be issued once we have verified the damage or quality issue. You do not have to return the item back to us.
    3. Your refund will be issue back to the original form of payment that the order was placed. If you used Teso Life Gift Cards or redeemed Teso Life Reward Points, those balance will be refunded first then the original payment method. Please note that it may take your bank up to 3-5 business days to process your refund from the date that it was issued by Teso Life.

    Beauty, Cosmetic and Skin Care Products
    Category: Beauty Products, Cosmetics, and Skin Care Products 

    Return Period:

    Within 30 days of receipt of shipment

    Return Qualification:

    1. Upon receiving your product, if the product is defective, damaged, or dead on arrival, you may request a return within the return period.
    2. If you are returning for personal reasons or was shipped the wrong item, the item must be in new and unopened condition, and request for a return must be within the return period.

    Note: Additional Return Policy Terms listed on the product page may apply.

    Return Instructions:

    1. All returns must have an RMA number. Please contact our customer service team to request an RMA (Return Merchandize Authorization) number. Please be sure to provide us with your order number, picture of the product (If requested), quantity, and the reason for the return.
      Teso Life Customer Service:Phone: ( 1 )929-329-0031Email: Tesolifeny@gmail.com
    2. Once we’ve received your returns, it may take up to 3-5 business days for us to inspect and process your RMA. Refunds will be issued upon completion of inspection of your return.
    3. Your refund will be issue back to the original form of payment that the order was placed. If you used Teso Life Gift Cards or redeemed Teso Life Reward Points, those balance will be refunded first then the original payment method. Please note that it may take your bank up to 3-5 business days to process your refund from the date that it was issued by Teso Life.

    Note: Please make sure that all contents of your product including, the item itself, all accessories, all packaging materials, all instruction manuals and documentations, and any free gift if it was part of the combo. Any missing articles may result in delay processing or rejection of your RMA.

    Important Disclaimer:

    1. If you have any question or concern regarding the authenticity of the product you received, please contact Teso Life Customer Service. We may ask for written proof from the manufacturer or authorized distributor if they determine the product is not authentic.
    2. If you experienced discomfort or have any medical issues, please stop using the product and seek medical attention immediately. Written proof from a certified physician is required if you believe there is quality issue with the product that caused it.
    3. All product pictures are for reference only. Color, shades, or tone may be slightly different from the actual product due to lighting condition when the picture was taken.
    4. Any remove or scratched off of authentication mark is ineligible for return.

    Home Appliances and Electronics Return Policy (Teso Life)
    Category: Home Appliances and Electronics 

    Return Period:

    Within 30 days of receipt of shipment

    Return Qualification:

    1. Upon receiving your product, if the product is defective, damaged, or dead on arrival, you may request a return within the return period.
    2. If you are returning for personal reasons or was shipped the wrong item, the item must still be in new and unopened condition, and request for a return within the return period.

    Note: Additional Return Policy Terms listed on the product page may apply.

    Return Instructions:

    1. Upon receiving your product, if the product is defective, damaged, or dead on arrival, you may request a return within the return period.
    2. All returns must have an RMA number. Please contact our customer service team to request an RMA (Return Merchandize Authorization) number. Please be sure to provide us with your order number, picture of the product (If requested), quantity, and the reason for the return.
      Teso Life Customer Service:Phone: ( 1 )929-329-0031Email: Tesolifeny@gmail.com
    3. Once we’ve received your returns, it may take up to 3-5 business days for us to inspect and process your RMA. Refunds will be issued upon completion of inspection of your return.
    4. Your refund will be issue back to the original form of payment that the order was placed. If you used Teso Life Gift Cards or redeemed Teso Life Reward Points, those balance will be refunded first then the original payment method. Please note that it may take your bank up to 3-5 business days to process your refund from the date that it was issued by Teso Life.

    Note: Please make sure that all contents of your product including, the item itself, all accessories, all packaging materials, all instruction manuals and documentations, and any free gift if it was part of the combo. Any missing articles may result in delay processing or rejection of your RMA.

    Important Disclaimer:

    1. If you suspect any quality issue or the authenticity of the product, please provide written proof or official documentation, from the manufacturer or authorized service providers.
    2. Teso Life is not responsible for any data or media, stored or installed, on a returned device. Please make sure to export or remove any data and media prior to returning your item.
    3. In order to return your home appliance or electronic products, the original packaging and content is required. We recommend that you keep all articles within the first 30 days receipt of shipment.
    4. Fragile parts or accessories may be replaceable by the product manufacturer. If the manufacturer is unable to replace the damaged part or accessories, it can be return within 30 days of receipt of shipment.
    5. Any returned product that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee or refusal of return, based on the condition of the product.

    Maternal, Nursing, Baby Items, Toys, and Instruments (Teso Life)
    Category: Maternal Products, Nursing Products, Baby Products, Kids Toys

    Return Period:

    Within 30 days of receipt of shipment

    Return Qualification:

    1. Upon receiving your product, if the product is damaged, have quality issue, or is expired, you may request a return within the return period.
    2. If you are returning for personal reasons or was shipped the wrong item, the item must be in new and unopened/unused condition, and request for a return within the return period.

    Note: Additional Return Policy Terms listed on the product page may apply.

    Return Instructions:

    1. All returns must have an RMA number. Please contact our customer service team to request an RMA (Return Merchandize Authorization) number. Please be sure to provide us with your order number, picture of the product (If requested), quantity, and the reason for the return.
      Teso Life Customer Service:Phone: ( 1 )929-329-0031Email: Tesolifeny@gmail.com
    2. Once we’ve received your returns, it may take up to 3-5 business days for us to inspect and process your RMA. Refunds will be issued upon completion of inspection of your return.
    3. Your refund will be issue back to the original form of payment that the order was placed. If you used Teso Life Gift Cards or redeemed Teso Life Reward Points, those balance will be refunded first then the original payment method. Please note that it may take your bank up to 3-5 business days to process your refund from the date that it was issued by Teso Life.

    Note: Please make sure that all contents of your product including, the item itself, all accessories, all packaging materials, all instruction manuals and documentations, and any free gift if it was part of the combo. Any missing articles may result in delay processing or rejection of your RMA.

    Important Disclaimer:

    1. Due to food safety, baby formulas are no eligible for return. Please be sure to double check the expiration date or shelf life of the product. If there is anything wrong with the product, please contact Teso Life Customer Service within 7 days of receipt of shipment. You will not need to return the formula.
    2. If you have any question or concern regarding the authenticity of the product you received, please contact Teso Life Customer Service. We may ask for written proof from the manufacturer or authorized distributor if they determine the product is not authentic.